LAUNCHING
MARCH 4th,2024
Spa Reception Excellence Training Membership
Welcome to the first-of-its-kind membership training and support program designed specifically for spa owners and their teams.
Make every guest interaction with your reception team be positive, professional and profitable.
Get instant training, support and resources online 24/7.
Register Now10 Power Packed - Multi Level Modules
Access hours of short and impactful video tutorials walking you through step-by-step how to enhance the skills of any team member. From beginner to seasoned pro, everyone will get better.
Membership Community
Keep connected. Our online forum allows you to ask our support team anything they want. At the same time take advantage of the decades of experience within our community.
Reporting Tools
As each participant goes through the program we will keep track of your progress. Great for the individual and also a wonderful tool for owners and manager who want to see the progress.
2 Amazing Instructors
Rob Cass and Antonella Calandra demystify the business side of spa reception. Teaching you the communication tools and systems to become a successful and well-rewarded receptionist. Our members learn the foundations for business success – practical advice that adds to a combined 30 years of knowledge!
What do you expect to get from our program?
We know how hard leading or training a reception team can be.
Let us take care of that!
Sign Up Today
Move at your own pace, from wherever you happen to be!
Either as an individual or part of a team, everyone gets access to the course materials that you can walk through at your own pace, as often as you like!
Do it at home, on a park bench, on your computer, or on your phone. Pick what works best for you and get learning.
Do you have the time, energy, expertise or desire to train your reception team?
Let us take this burden off your plate so you can do what you do best. We will train, support and inspire your team to be at their best for your guests.
Don't be looking back a year from now wishing you had started today. Sign up and start elevating your team and your guest experiences.
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All The Tools You Need To Build An Exceptional Reception Experience
How you answer the phone, how you reply to emails, how you greet a guest. Are you, or your team, consistently doing it the right way? Are you making the experience memorable for your guests or are you scaring them away?
Create a culture of service excellence at the heart beat of your business, the reception desk.
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What are you waiting for? You're 100% guaranteed to enhance your guest experience when you practice what we teach.
Starts MARCH 2024.
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Your Course Outline
MODULE 1
Culture of Service & First Impressions
MODULE 2
Telephone Etiquette & Communication Protocol
MODULE 3
Optimizing Your Bookings
MODULE 4
Art of the Upgrade
MODULE 5
Live Greetings & Service Excellence
MODULE 6
Guest Retention
MODULE 7
Reception Role in Home Care Part1 - Why?
MODULE 8
Reception Role in Home Care Part 2 - How?
MODULE 9
Dealing with Unhappy Guests
MODULE 10
Reception as the Brains of the Operations. All the details that you need to be efficient.
